InterWorx will officially support our direct client's issues with the InterWorx software and with the ancillary RPM's which we provide (run rpm -qa | grep iworx for a list). Direct clients are those who purchased their license directly from the InterWorx website. Your license must be in good standing and support contract current to receive support.
rpm -qa | grep iworx
Problems with the RPMs we provide may not always be covered by general support. Many issues arising on a dedicated server are the job of the server system administrator and while RPMs we provide may be an accessory to an issue, this alone does not warrant support.